Frequently Asked Question

Privacy Policy

Service Level Agreement

Acceptable Use Policy

Website Terms of Service

  • 2017-02-21
    Add Service Agreement and FAQ entries regarding thid-party vendor agreements.

  • 2017-02-21
    Update Data Quality agreement regarding VOW listings and photo downloads.

  • 2015-12-05
    Separate privacy policy into new documenation.

  • 2015-02-01
    Initial version.

Frequently Asked Questions

What do I need to get started?

The only requirement is that you have a set of RETS Credentials from the MLS area(s) you want to get set up with. Then you can get started. Read more about the process here.

Do I need to be an agent or broker?

This is dependent on the MLS Area you need to connect to. Please contact the MLS directly to see what their requirements are.

Why is there a $199 connection fee?

The setup fee covers the necessary costs in making sure your feed is accurate, up-to-date, and robust. When you connect a RETS feed to SimplyRETS, our team will start applying the data mappings, syncing the initial download, and QA testing the feed to make sure everything is working as expected. Importantly, no charges are made until your app is activated and ready to use.

How do I get RETS Credentials?

Getting RETS Credentials is different for every MLS. Please get in contact with the MLS directly to see their specific requirements.

Do you sign a vendor agreement?

If your area requires a third-party vendor agreement, or data access agreement, to use your RETS credentials with SimplyRETS, please reach out to and we will be happy to review and sign it. For additional information, please see our service level agreement.

Can I get nationwide MLS data?

Before we can activate any MLS Area's listings, you need to already have RETS credentials from the MLS in each area. If you have hundreds of RETS credentials, we can absolutely hook them up into one feed for you.

Do you support my MLS or RETS provider?

SimplyRETS works with any RETS feed and is not specific to any MLS areas or RETS providers. If you have RETS credentials and authorization to use those credentials, SimplyRETS will work.

Can I try it with my RETS credentials first?

We don't currently have a trial period with live data -- however every app goes through a QA process to ensure compatibility and consitency with our test data. YOU WILL NOT BE CHARGED until your app has passed QA and is activated.

Do you have a phone number I can call?

No, but please do email us any questions you have! We believe that making questions and resources public is more beneficial to us and our users. You can always reach us

Do you offer bulk or vendor discounts?

We do, and we take this on case by case basis. If you want to use SimplyRETS in your product, feel free to contact us:

Do you brand the data?

Nope! You are free to display your data however you see fit. We don't have any rules regarding this.

Why is the SimplyRETS API rate limited?

We use liberal rate limiting techniques to ensure a maximum quality of service for all users of the API. We allow no more than 5 concurrent API requests and each account has a daily maximum depending on the type of account you are signed up for. Please visit the SimplyRETS Service Level Agreement for more information on our gaurantee for quality.