Frequently Asked Questions

Privacy Policy

Service Level Agreement

Acceptable Use Policy

Website Terms of Service


Changelog
  • 2022-05-18
    Update and expand FAQ

  • 2017-02-21
    Add Service Level Agreement and FAQ entries regarding third-party vendor agreements.

  • 2017-02-21
    Update Data Quality agreement regarding VOW listings and photo downloads.

  • 2015-12-05
    Separate privacy policy into new documenation.

  • 2015-02-01
    Initial version.

Frequently Asked Questions

What do I need to get started?

The only requirement is that you have RETS or WebAPI credentials from the MLS or data provider you want to get setup with. Read more about the process here.

Do I need to be an agent or broker?

This is dependent on the MLS area you want to connect to. Please contact the MLS directly to learn their requirements for setting up a RETS or WebAPI data feed, or contact us if you have any questions.

How do I get RETS or WebAPI Credentials?

To get RETS or WebAPI credentials, contact the MLS area you would like to connect to and they can help you through the process. You can also contact us any time and we will be happy to provide any information or help that we can.

Why is there a connection fee?

The setup fee covers the necessary costs in making sure your feed is accurate, up-to-date, and robust. When you connect a RETS or WebAPI feed to SimplyRETS, our team will begin applying the data mappings, syncing the data, and QA testing the feed to make sure everything is working as expected. You will not be charged until your app is activated and ready to use.

Do you sign a vendor agreement?

If your area requires a third-party vendor agreement, or data access agreement, to use your RETS or WebAPI credentials with SimplyRETS, please reach out to support@simplyrets.com and we will be happy to review and sign it. For additional information, please see our service level agreement.

Can I get nationwide MLS data?

To access listing data in a given area, you need to have a data feed (RETS or WebAPI) set up with the MLS. You need to get a feed from every MLS area you want to support. Once you have a feed(s), you can connect them to SimplyRETS, which will normalize all of the data into a single standard API interface you can use to build your website or application.

Do you support my MLS?

SimplyRETS works with any standard RETS or WebAPI data feed. It is not specific to any MLS area. If you have RETS or WebAPI credentials, and authorization to use them, SimplyRETS will work. RETS and WebAPI is the real estate standard across the United States and Canada.

Do you support my MLS?

SimplyRETS will work with any RETS or WebAPI data feed. It is not specific to any MLS area. If you have RETS or WebAPI credentials, and authorization to use them, SimplyRETS will work.

Can I try it with my RETS or WebAPI credentials first?

We don't currently offer a free trial period with live data. We do provide free demo data you can use to try out the developer API or WordPress plugin. Additionally, every new data connection goes through a QA process to ensure compatibility and consistency with our test data. You will not be charged until your app has passed QA and is ready for you to use.

Do you have a phone number I can call?

No, but please do email us any questions you have! We believe that making questions and resources public is more beneficial to our users. You can reach us anytime by emailing support@simplyrets.com or submitting our contact form.

Do you offer bulk or vendor discounts?

We do, and we take this on case by case basis. If you want to use SimplyRETS in your product, feel free to contact us directly or email support@simplyrets.com.

Do you brand the data?

Nope! You are free to display your data however you see fit. We don't have any rules regarding this. It is a good idea to review the the IDX display requirements set by the MLS or data provider.

Why is the SimplyRETS API rate limited?

We use liberal rate limiting techniques to ensure a maximum quality of service for all users of the API. We allow no more than 5 concurrent API requests and each account has a daily maximum request limit depending on the type of account you are signed up for. Please visit the SimplyRETS Service Level Agreement for more information on our guarantee for quality.